Yes. The benefits of placing your order online include being able to:
• Secure allocation and request additional bottles before we begin processing fax, phone and mail orders
• Modify billing and shipping information and enter multiple ship-to addresses
• Review order status at any time
• Place additional orders during the offer period for remaining allocated bottles
Yes. We have taken every possible precaution to ensure the safety of your information. Our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit. In addition, though we set up your initial Paul Hobbs Winery account, you are able to reset your password and enter your billing and shipping information. As always we will not sell or share your information outside of the Paul Hobbs Wines family.
If you have any questions or problems regarding your order, please contact our office by phone at 707.824.9879, by fax at 707.824.5843, or by email at orders@paulhobbs.com. Our office is open Monday to Friday from 8am to 5pm PST.
Log in to your account using your personal login ID or initial email address and password. For login assistance, please email us at orders@paulhobbs.com or call us at 707.824.9879.
On the left side of the screen, click on Change Email Address.
Refer to the menu on the left side of the screen to update your personal information.
For additional addresses (such as a Shipping address), go to My Address Book.
You must be at least 21 years of age to purchase wine. Paul Hobbs Winery is legally required to maintain the birthdates of its customers and all the people they ship to.
Please make sure your account information is accurate before placing your order.
1. Go to www.paulhobbswinery.com 2. Log in to your account using your email address and password.
3. Click on “Enter the Store” to view the offering and your allocation limits for each wine.
4. To order wine, choose your wine, Add to Cart, and then pick the quantity you wish to order from the drop down box.
5. To continue shopping, use the Continue Shopping button
6. To submit your order, use the Checkout button. You will be able to confirm or change order totals, addresses, and billing information.
Each customer receives an allocation of wines available for purchase from the offering during the order period. Your online account displays the remaining allocation of each wine. The allocation will recalculate during the order period depending on how much wine you have ordered.
Please note: Your allocation does not guarantee the availability of the wine; production is limited, and orders will be processed on a first-come, first-served basis.
If your Remaining Allocation is 0, you may request additional bottles. Enter the quantity desired in the specified column in your shopping cart. Please note that the cost of the requested bottles does not reflect in your initial order total, shipping or taxes. If we are able to fulfill all or part of your additional request, we will automatically recalculate your order.
Yes. You can change your order by selecting a new quantity in the drop down box next to each item. If you wish to remove an item, click on the Remove button on the right side of each item.
In our continued efforts to lower shipping costs for our members, we are now offering a ground option to all states open for direct shipping. While we still recommend two-day delivery to many states, we will continue to monitor weather if you should choose ground, to ensure the integrity of your wine. Please refer to the shipping table to look at the available options and charges for your state: shipping table.
California residents may choose between UPS ground or Golden State (overnight), a private courier service. Please note that in rural areas, Golden State may be using private vehicles, but they will always be wearing a uniform.
If you have an account with 55 Degrees, All Ways Cool, Stagecoach Express, Vinfolio, Vintrust, or WW Shipping Solutions, please use their company name and address for your shipping preference, and be sure to provide their phone number in the Shipping field. We will automatically eliminate your shipping costs if your account permits complimentary pick up.
Will Call option is available only during pick-up weekends. Contact our office to make an appointment.
If you have special requests regarding delivery date or time, please notify us at the time you place your order.
Please note that changes made after the order has shipped may be subject to additional charges.
No. Due to state laws, shipments are not available to AR,DE,IN,KY,MD,MT,MS,PA,UT. Due to state laws, customers shipping to OK, RI, SD,and VT must be present at the winery to order. Click here for more information on shipping to your state.
Shipments to customers in 3-tier states (LA, AZ, MA, NJ) must be routed via a 3-tier network of intermediaries in order to comply with those states’ laws. Please allow up to two weeks for delivery to these states
Our Shipping charges cover the cost charged by our fulfillment center, though we often subsidize these costs. The shipping tables are printed on your order form, and are also viewable online through our online store. Or simply click on the following link: shipping rates.
Please note that changes made after the order has shipped may be subject to additional charges.
Yes but you have to place a different order for each recipient.
Use our online order system to ship to multiple addresses. On the main menu, select My Address Book and add a new address. When checking out, you will be ask to choose the address for shipping; you can select any adress entered in your Address Book.
You cannot make changes online to submitted orders. If you need to change an existing order, please contact our office via email or phone. You may however place an additional order anytime before the end of the offering period.
Weather permitting and otherwise requested or noted, your order will ship beginning March 22nd. Transit times vary by state . You will receive an automatic email confirmation with tracking numbers when the wines ship. Delivery times depend on the method.
Golden State is one day. Ground service is usually 1-7 days; Air is 2 days; and 3-Tier is 4-14 days (for Arizona orders, please allow up to two weeks for delivery). In some cases, your shipment may arrive in two or more separate boxes. All wine deliveries must be signed by someone at least 21 years of age.
We take great care to ensure the safe shipment of your order. However, if your wine has been visibly damaged during shipment, please contact us within 30 days of delivery to arrange for an exchange or refund.
